1. Scope
This Refund Policy applies to all purchases of digital products — online courses and e-books — made on KambaChat and on the market.kambachat.com digital marketplace. By completing a purchase, the customer confirms they have read and accepted this policy.
2. Instant access
All products sold are 100% digital. Once payment is confirmed, access is granted immediately in the customer's library — built-in course player and e-book reader. There are no physical shipments, so item returns, exchanges and shipping costs do not apply.
3. General Rule
Because access to the content is immediate, purchases are final — we do not refund for change of mind or buyer's remorse after the content has been accessed. Please check the description, the course syllabus or e-book sample, and the price before completing your purchase.
4. Cases eligible for a refund
We accept refund requests only in the following situations:
- Content that substantially does not match the description on the sales page
- Technical defect preventing access (corrupted files, videos that won't load) that support cannot resolve
- Duplicate purchase or incorrect charge
5. How to request
1. Email suporte@kambachat.com within 7 days of purchase
2. Provide the purchase number and describe the problem
3. Attach screenshots where applicable
4. Wait for validation — we reply within 5 business days
6. Refunds
When a request is approved, the refund is processed to the original payment method within 7 business days of validation. Access to the product in the library is revoked at the time of refund.
7. Consumer rights
Nothing in this policy limits the rights granted to consumers by applicable law, including Angola's Consumer Protection Law (Law no. 15/03 of 22 July).
8. Contact
For questions about this policy: suporte@kambachat.com or kambachat.com/contact