1. Scope
This Return Policy applies to all purchases made on KambaChat stores and on the market.kambachat.com marketplace. By completing a purchase, the customer confirms they have read and accepted this policy.
2. General Rule — All Sales Final
We do not accept returns or exchanges due to change of mind, buyer's remorse, wrong choice of size, colour or model, or any other reason not related to a product defect. Please check all item details (description, photos, measurements and price) before completing your purchase.
3. Exceptions — when we do accept
We accept an exchange or return only in the following situations:
- Manufacturing defect identified on delivery
- Wrong item — the item delivered differs from the one ordered
- Item damaged in transit, verified at the time of delivery
In these cases, the customer must report the issue within 48 hours of delivery, providing photos or video of the item and its packaging. The item must be unused, with its original tags and packaging.
4. Items that can never be returned
- Digital products (courses, e-books, licences and downloads) once accessed or downloaded
- Custom-made or made-to-order products
- Perishable goods and personal hygiene items
5. How to request
1. Contact the seller via the store's WhatsApp or through our contact page
2. Provide the order number and the reason for the request
3. Attach photos or video showing the problem
4. Wait for validation — we reply within 5 business days
6. Refunds
When a request is approved, we offer, in this order: replacement with the same product; or, if unavailable, a refund to the original payment method, processed within 7 business days of validation.
7. Consumer rights
Nothing in this policy limits the rights granted to consumers by applicable law, including Angola's Consumer Protection Law (Law no. 15/03 of 22 July).
8. Contact
For questions about this policy: kambachat.com/contact