AI Customer Service
AI customer service — answer in seconds, escalate what matters
KambaChat gives every customer a real answer within seconds on WhatsApp, Instagram and Facebook — and hands the conversation to a person the moment it needs one, with the full thread attached. Tickets, SLAs and a knowledge base included.
- First response in seconds, on every channel
- Proactive human handoff with loud alerts
- Ticket system with SLA tracking
- Knowledge base learned from real conversations
- Replies in Portuguese, English, French or Spanish
- 7-day free trial, cancel anytime
The first reply is the one that keeps the customer
Support quality is mostly speed. A question answered in ten seconds rarely becomes a complaint; the same question answered next morning often does. AI takes the first response on every channel, at every hour, so the queue never builds up overnight.
- First response in seconds, 24/7
- WhatsApp, Instagram DM and Messenger
- Understands text, voice notes and images
- Answers in the customer's own language
Escalation is a feature, not a failure
The measure of a good AI agent is how cleanly it gets out of the way. KambaChat asks the customer whether they'd like a person, alerts you across every channel you've enabled, and steps aside with the full transcript — so your team starts informed instead of starting over.
- Proactive, opt-in human handoff
- Alerts in-app, push, email and WhatsApp
- Full transcript carried across
- Per-conversation AI on/off switch
Tickets, SLAs and a knowledge base that stays honest
Chat isn't everything. Tickets carry SLA timers, an AI agent drafts the first response to the simple ones, and the knowledge base is mined from conversations you actually had. Entries that still have blanks in them are kept out of the AI's answers — a customer should never receive "call us on [NUMBER]".
- Ticket system with SLA tracking
- AI first response, human escalation
- Knowledge base built from real conversations
- Placeholder guard so no template leaks out
Frequently asked questions
What is AI customer service?+
It's an AI taking the first response so nobody waits. It answers the questions that repeat — price, delivery, opening hours, order status — and passes anything genuinely complex to a person, with the whole conversation attached so the customer doesn't repeat themselves.
Won't customers hate talking to a bot?+
They hate waiting more, and they hate a bot that won't let them out. KambaChat is built around the second point: it detects when a conversation needs a person, says so plainly, and hands over. You can also switch the AI off for any single conversation with one tap.
How does the AI know the answers?+
You give it your catalogue, your policies and your tone — and it also learns from your real past conversations, so it answers the way your team already answers. Entries with unfilled placeholders are excluded automatically, so it never sends a customer a template with blanks in it.
Does it handle support tickets too?+
Yes. Beyond chat, there's a full ticket system with SLA tracking, and an AI agent that writes the first response to simple tickets and escalates the rest. Answered tickets close on their own; the ones that need you are flagged.
What languages does it support?+
It detects the customer's language and replies in it — Portuguese, English, French or Spanish — including short messages like a bare "Hello" or "Bonjour". Notification emails follow the customer's country too.
Will I know when something goes wrong?+
Yes. Handoff requests raise a loud alert across the channels you choose — in-app, push, email and WhatsApp — with de-duplication so one customer doesn't wake you four times.
What does it cost?+
Everything is on a 7-day free trial, then international plans start at $14.99/month with no lock-in.
Nobody should wait until Monday for an answer.
Start the 7-day free trial and let the AI cover the first response tonight.
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