Documentation

1. Getting Started

1.1 Create your account

1. Go to kambachat.com/register

2. Fill in your details (name, email, password)

3. Choose your profile (Business, Individual or Seller) and your primary goal

4. Click Create my account

1.2 Connect WhatsApp

1. In the dashboard, go to WhatsApp in the side menu

2. Click New Instance and give your WhatsApp a name

3. Open WhatsApp on your phone, tap Linked Devices and then Link a device

4. Scan the QR Code that appears on the screen

5. Wait for the connection confirmation — it usually takes less than 30 seconds

2. Set Up the AI Agent

The AI Agent automatically replies to your customers on WhatsApp 24 hours a day.

1. Go to AI Agent in the side menu

2. Define the persona (name and style of the assistant)

3. Configure the welcome message

4. Add the instructions (available products, policies, business hours)

5. Activate the agent and test it on the Test tab

3. Create Your Online Store

1. Go to My Store in the side menu

2. Fill in the name, slug (store URL), category and contact details

3. Add your logo and cover images

4. Set up your business hours

5. Click Save

Your store becomes accessible at: kambachat.com/store/YOUR-SLUG

4. Add Products

1. Go to Products in the side menu

2. Click New Product

3. Fill in the name, description, price in Kwanzas and available stock

4. Upload photos or videos of the product

5. Set the category and status (Active/Inactive)

5. Manage Orders

Orders arrive automatically when customers order via WhatsApp or in the online store.

• Pending — order received, awaiting your confirmation
• Confirmed — being prepared
• Shipped — on its way to the customer
• Delivered — successfully completed
• Cancelled — order cancelled

6. Automations

Create automatic flows for common situations:

• Reply to messages outside business hours
• Send the catalog when the customer asks for products
• Confirm orders automatically
• Notify customers about the status of their orders

7. Plans and Limits

8. Support

If you have questions not covered here:

• Email: support@kambachat.com
• Live chat: click the green button in the bottom right corner
• Business hours: Monday to Friday, 8:00 AM to 6:00 PM